Due to reduced staff, and Brexit related delays with replenishment deliveries, it is taking us a little longer to dispatch some items. Sincere apologies for any delay you may experience, please know that we are doing everything we can to get orders out as quickly as possible. Thank you for your patience and understanding at this challenging time.
Our delivery charges are indicated on each order. We operate a free delivery charge on orders over £75 if UK bound, a £3.50 delivery charge will be applied on orders £75 or less. All international orders will be charged £10 delivery. Morning, Saturday and "next working day" deliveries are available if UK bound, if you would like your order to be sent urgently, please contact Chantilly to check availability. Next morning guaranteed before 9am delivery charge will be £20, Saturday guaranteed delivery will be £10, next working day guaranteed delivery will be £7.50.
Your order will be sent using Royal Mail (either Special Delivery, 1st Class or 2nd Class) if UK bound or Royal Mail International post if going abroad. Once you have placed an order it will usually be dispatched the same day or the next day depending on the time the order was placed. Please contact Chantilly if you want confirmation of your order's dispatch date.
If you wish to cancel your order after it has been dispatched, you will be charged for delivery and you will need to pay return postage costs.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted UK delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays.
We will only deliver goods to the address on the order.
We are happy to ship overseas and will charge postage according to the destination. The postage costs are available to view once you place your items in your basket.